Inspiriert von deutscher Technologie
Warranty Policy
Ensuring your premium experience with comprehensive protection for all Horodotus devices.
Standard 12-Month Coverage
All mobile accessories and electronics come with a standard 12-month limited warranty from the date of purchase. This covers manufacturing defects and hardware failures under normal use.
Extended Protection Plans
Upgrade your coverage with our premium extended plans. Available for TWS Earbuds, Neckbands, and Power Banks, these plans offer 24-month or 36-month protection with priority technical support.
Global Support Network
Our support team is available worldwide. For international shipments, we provide a 14-day return window for defective units to ensure a seamless replacement process.
Exclusions & Limitations
The warranty does not cover damage resulting from accidents, misuse, unauthorized modifications, or normal wear and tear. Please refer to our full terms for detailed exclusions.
Technical Support & Warranty
Experience premium service with our dedicated technical assistance and warranty claims process.
01
Claim Your Warranty
Submit your purchase receipt and product details through our secure portal to initiate a warranty claim.
02
Technical Diagnosis
Our expert team performs a comprehensive diagnostic test to identify the root cause of any hardware or software issue.
03
Resolution & Repair
We provide premium repair services or replacement units, ensuring your Horodotus device meets our highest standards.